Privacy Policy

We collect personal information that you voluntarily provide when using our services, including:

• Contact details: Full name, phone number, and email address.
• Booking information: Service type, trip details, requested dates, pickup and drop-off locations, and vehicle preferences.
• Corporate information: Company name and billing details (for corporate accounts).
• Communication preferences: Your consent to receive text messages, emails, or calls regarding your booking.

We do not collect sensitive personal information such as Social Security numbers, health records, or government-issued IDs.

We use the information we collect solely to:

• Process and manage your booking or rental requests.
• Communicate with you about your reservation, including confirmation and updates.
• Coordinate chauffeur assignments and vehicle scheduling.
• Send service-related notifications, such as appointment reminders or policy updates.
• Improve our services and customer experience.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

All payments, including the $150 reservation deposit, are processed securely through Stripe, a PCI-DSS compliant payment processor.

When you click "Submit Request & Pay $150 Deposit," you are redirected to Stripe's secure checkout page. We do not store or have access to your full credit card number, CVV, or banking details. Stripe handles all payment data in accordance with their own privacy and security standards.

For more information, you may review Stripe's Privacy Policy.

We take reasonable precautions to protect your personal information:

• Booking data is stored in a secured database with access limited to authorized H.E.R. personnel.
• All data transmission between your browser and our servers uses industry-standard encryption (HTTPS/TLS).
• Payment information is never stored on our servers; it is handled entirely by Stripe.

While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to contact us if you have any concerns about the security of your information.

By submitting a booking request and opting in, you consent to receive communications from H.E.R. regarding your reservation. This may include:

• Booking confirmations and status updates.
• Chauffeur coordination and arrival notifications.
• Follow-up messages to confirm satisfaction or address concerns.

You may opt out of non-essential communications at any time by replying STOP to text messages or contacting us directly. Please note that opting out may affect our ability to coordinate your service.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Completing your requested service.
• Complying with legal obligations.
• Resolving disputes or enforcing our agreements.

When your information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention practices.

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or outdated information.
• Request deletion of your personal data, subject to legal or contractual obligations.
• Withdraw consent for communications at any time.

To exercise any of these rights, please contact us using the information below.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

We aim to respond to all privacy-related inquiries within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.